Customer Experience Associate

At TeamStation AI, we are on a mission to bring together the brightest minds to solve tomorrow’s toughest technology challenges. Our work is about more than just AI—it’s about building the future through collaboration and innovation. We believe that the key to solving the world’s most complex problems lies in aligning diverse talents and perspectives. Our AI-powered platform enables cutting-edge scientific and technical teams to work smarter, faster, and together. By joining us, you’ll help unlock new technological breakthroughs and drive innovation where it matters most.

Join the Mission at TeamStation AI!

Where do we come from? We are seeking visionaries, innovators, and problem solvers who thrive in fast-paced, collaborative environments. If you’re passionate about AI, technology, and solving critical challenges, we want to hear from you. Come be part of a team where your ideas can drive the future.

What we're looking for

The Customer Experience Associate will work directly with the Customer Experience Team as well as with the sales, operations, and product teams to address all customer-related questions, issues, and needs. You’ll need to be flexible and able to wear a few hats, but our Leadership Team will be there every step of the way to guide and coach you.

Customer Experience Associates work in a customer-focused business operations role, helping to ensure our customers/prospects are insanely happy and delivering a truly remarkable experience to all who interact with our partner.

Key Responsibilities

• Act as the gatekeeper of all customer requests via chat, email, and phone/video calls
• Act as the forward-facing voice of our partner to all customers
• Understand the partners platform inside and out to be able to address all customer needs
• Juggle multiple conversations and ensure that every customer is cared for in a timely manner
• Take ownership of any issue from inception through resolution
• Be able to communicate and explain complex concepts in multiple ways to fit different types of learners
• Create help resources that not only explain the platform, but also account for potential user pitfalls and struggles
• Utilize cross-team communication to identify and resolve any customer issues
• Consistently find a positive outlook for every customer concern or issue, no matter how challenging
• Think creatively in order to make Benefix better internally and for our customers

Ideal Candidate Profile

Qualities

• Always looks for the best in others and in every situation
• Exceptional attention to detail, no element is too small or insignificant
• Adaptable and quick to learn new processes and is self-directed, goal-oriented, and flexible
• Enjoys working with a sense of urgency in a fast-paced and ambiguous environment
• Ability to keep a cool head and think clearly under pressure
• Able to work cross-functionally and with a wide range of employees with different skill sets

Skills/Experience

• Excellent written, verbal and visual communication skills
• Strong organizational skills to effectively manage time and prioritize work
• Experience working in a customer centric capacity